Privacy Policy For clarifentis.sbs

This privacy policy explains how we collect, use, and safeguard your personal information when you interact with our floral services online or in person in Malaysia.

Information We Collect

We handle your data responsibly and describe below what personal information may be collected during your visit.

• Contact details such as name, email, phone number, and delivery address for order fulfillment and communication.
• Order information including selected products, recipient details, and messages for proper processing of requests.
• Technical data such as device type, browser, and IP address for improving website experience and security.
• Cookies and usage data for analytics and ensuring smooth transaction processes on our platform.

How We Use Information

Your information is managed with care and used only for purposes outlined below to serve you better.

• Processing your orders, personalising bouquets, and ensuring timely delivery of your chosen products.
• Communicating with you about your order status, inquiries, and customer support needs.
• Maintaining site security and facilitating website improvements based on usage trends and feedback.
• Marketing (with consent) to share updates about new products, seasonal bouquets, or promotions.

Legal Basis For Processing

We comply with Malaysia's data privacy laws by processing your data only where necessary and permitted.

Our main legal basis includes fulfilling contractual obligations, user consent, and legitimate business interests in providing a smooth transaction and customer experience.

Information Sharing

We limit sharing to trusted parties and only where required for service provision or legal compliance.

• We share personal information with payment processors, delivery services, and technology providers for efficient order and customer support.
• Authorities or law enforcement only if required by Malaysian regulations or compliance requests.
• We do not sell your data or share personal details beyond what is needed for core service provision.

Data Security

Your personal information is protected by technical and organisational safeguards aimed at preventing unauthorised access, loss, or misuse. While we strive for security, no method is completely risk-free, so we encourage users to reach out with concerns or questions regarding their information.

Your Rights

You may access, update, or request deletion of your information in line with Malaysian law.

• Request access to the personal information we hold about you at any time.
• Request correction of inaccurate information in your customer profile or order history.
• Request deletion or restriction of your personal information where legally permissible.
• Object to specific types of processing, such as marketing communications or analytics tracking.

About Cookies

Cookies help improve your browsing experience and provide essential functionality, as explained in our Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

If you have privacy concerns or wish to exercise your rights, please contact our team below.

Policy Changes And Updates

We may update this policy to reflect changes in practices, law, or technology. The latest version is indicated below for reference.